Privacy Policy

Last updated: 07/28/2026

Your privacy is important to us. This privacy policy describes how and why we collect and use personal information about you, how we protect this information, and your rights in relation to this information. Personal information is information or a combination of pieces of information that could reasonably allow you to be identified.

Information we collect

When you visit our website or official social media pages, we may collect personal information about you from a variety of sources, including information we collect from you directly (e.g., when you contact us or provide services to us), and information we collect about you from other sources, including commercially-available sources, such as public databases where permitted by law. Examples include but are not limited to:

Personal details (e.g., name, date of birth)

Contact details (e.g., email address, postal address, phone number)

Demographic information (e.g., your age, gender, zip code, level of education, and interests)

Website usage information (e.g., IP addresses, information concerning page resolution, browser type)

In some cases, you may provide additional information, including when you choose to personalize your use of this website or when you ask a question of our account team.

Children’s personal information

We do not knowingly collect personally identifiable information from users under the age of 13 (or such legally required higher age). If we find out that we have such personal information, we will take reasonable steps to delete it. Please contact us if you become aware that we have collected personal information relating to a child.

How and why we use your personal information

We may use your personal information to, among other things:

enhance and personalize your use of our website

communicate with you in the normal course of business, and provide you with relevant information, content, customer satisfaction follow-up, and advertising (on our website, in newsletters, via e-mail, etc.)

connect you to a specific provider or with a trusted partner who will provide the information or service that you requested

carry out due diligence prior to engaging you as a service provider;

pay invoices;

send you marketing communications with your consent;

comply with legal obligations to which we are subject

In addition, we may use anonymous and/or aggregated data to create statistics and reports for various business purposes and may share this data with our business partners to offer you potentially desirable content, products, and services. 

We must have a legal basis to process your personal information. In most cases the legal basis will be one of the following:

to fulfill our contractual or legal obligations to you;

consent where applicable, such as for marketing communications;

to meet our legitimate interests or those of a third party; and

to ensure that your services function correctly with our systems, that any complaints or concerns can be promptly relayed to you, and our records are kept up to date and accurate.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Your rights over your personal information

You have the right to request that we inform you of the personal data we hold relating to you and/or to request that such data be corrected, deleted, or restricted, or blocked in accordance with and subject to your legal entitlements.

For these requests, please contact us. Please note that we will likely require additional information from you in order to process your requests, including verification of your identity, and we may be unable to respond fully to your requests where we have legal requirements to restrict access to your data, retain it or continue to process it.

Information sharing

We may share your personal information with third parties under the following circumstances:

Certain employees of ours and independent contractors we work with have access to your personal information for the purpose of helping us run our business. These employees and contractors have confidentiality and security obligations.

We may disclose your information to third parties who provide services, such as (but not limited to): contact information verification, payment processing, customer service, website hosting, and email delivery services as well as professional advisors.

We may disclose your information to another business entity should we plan to merge with or be acquired by that business entity; or to any organization involved in a merger, transfer, or sale of our assets or business.

We may disclose your information to respond to law enforcement requests, court orders, or other legal processes; or if we believe that such disclosure is necessary to investigate, prevent, or respond to illegal activities, fraud, physical threats to you, others, or to yourself; or as otherwise required by any applicable law or regulation.

Information security and storage

We are committed to the protection of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. We evaluate these measures on a regular basis to ensure the security of the processing.

We will retain your personal information in accordance with our data retention policy, and generally only for as long as is required for the purpose for which it was collected.

Cookies and Tracking Technologies

We use cookies and similar technologies on this website. They fall into two groups.

Essential cookies are required for the website to function. These include security cookies from Cloudflare (which protects the site from automated traffic), platform cookies that connect your form submissions and booking requests to your inquiry record, and a cookie that stores your consent choices. These load for all visitors because the site does not work without them.

Optional cookies are used for analytics and advertising, and they load only if you choose "Accept All" on our cookie banner. If you choose "Accept Essential," none of them are set. These tools include:

Google Analytics 4, which helps us understand how visitors use our website, such as which pages are visited and for how long.

Google Ads, which measures whether our advertising leads to inquiries, including tracking of calls made to the phone number displayed on the site.

Meta (Facebook) Pixel, which measures whether our Facebook and Instagram advertising leads to visits and inquiries.

Microsoft Clarity, which records anonymized interactions with our pages, such as scrolling and clicking, to help us improve the website experience.

None of these tools receive the contents of any health assessment, quiz, or form you complete on this site.

You can change your mind at any time. Your consent choice expires and is re-requested every 14 days, and you can clear your browser cookies at any point to be asked again immediately. You can also opt out of Google Analytics using Google's browser add-on at https://tools.google.com/dlpage/gaoptout.

How do I change my Cookie settings?

Most web browsers allow some control of most Cookies through the browser settings. To find out more about Cookies, including how to see what Cookies were set, visit www.aboutcookies.org or www.allaboutcookies.org. To understand how to manage cookies on popular browsers:

Google Chrome

Microsoft Edge

Mozilla Firefox

Opera

Apple Safari

Policy and contact information

We are responsible for the personal information we collect and process, however, we are not responsible for the privacy practices of websites that we do not provide or operate. We recommend reviewing the privacy notices or policies of these third-party websites to understand their information practices.

We reserve the right to change this policy at any time and encourage you to review this policy periodically for changes.

If you have questions about how your personal information is used, please contact us.

Contact information

If you have questions or complaints regarding this Statement, please contact us at:

Vitality Centers
104 S Freya, Lilac Building Suite 218
Spokane, WA 99202
(509) 822-2866
[email protected]